Redbox: Last January, My husband, daughter, and I celeb...
A Redbox customer review by GetHuman user ~Lisa from November 23rd, 2017
Background on ~Lisa 's case
GetHuman: ~Lisa - can you tell our other Redbox customers when your case took place?
~Lisa : Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Lisa a list of common Redbox problems)
~Lisa : "Returns" was why I was trying to contact.
~Lisa 's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lisa : Last January, My husband, daughter, and I celebrated his Birthday at Catalina Island. My mother had just died and we needed a well-deserved break. *Upon our return, my husband left our Redbox DVD's, several, in our friends Dive Shop, and it multiple calls to them while we pleaded for the return of our Redbox Movies. *Redbox charged my family over ***.** dollars with very little compassion!*As if this alone didn't take the cake (joke intended...), recently our accounts became restricted or closed.*Come on Redbox, I was told yours was a superior service. *( SO Sad... Calling me now with a full credit is the onle thing that can fix your your current insensitivity. I'm calling your Supervisors shortly!*Signed,*A very disillusioned Customer
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~Lisa : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lisa : I'd give them a four out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~Lisa : For that I would say three out of five.
GetHuman: And finally- any advice for other Redbox customers?
~Lisa : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lisa taken from his Redbox customer service problem that occurred on November 15th, 2017.