Reebok: Amazingly courteous customer service people. I...
A Reebok customer review by GetHuman user ~john.runner from November 20th, 2017
Background on ~john.runner's case
GetHuman: ~john.runner - can you tell our other Reebok customers when your case took place?
~john.runner: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Reebok, and if so, how?
GetHuman: And which of these common Reebok customer issues best describes the reason you wanted to talk to them?
(Shows ~john.runner a list of common Reebok problems)
~john.runner: "Returns" was why I was trying to call.
~john.runner's review of Reebok customer service
GetHuman: So how would you sum up your experience for GetHuman's Reebok customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john.runner: Amazingly courteous customer service people. I was expecting to have to throw out a jacket i just got for xmas (broken zipper), but they agreed to replace.
GetHuman: Let's quantify your experience contacting Reebok. On a scale of 1 to 5, how easy is it go get help on a Reebok problem?
~john.runner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john.runner: I'd give them a five out of five on communication.
GetHuman: And what about Reebok's ability to quickly and effectively address your problem?
~john.runner: For that I would say five out of five.
GetHuman: And finally- any advice for other Reebok customers?
~john.runner: Call them early in the day or late. Don't forget any personal or account information you might need for Reebok to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john.runner taken from his Reebok customer service problem that occurred on November 17th, 2017.