Reebok: couldn't help referred me to saranac who also c...
A Reebok customer review by GetHuman user ~Thomas DeFilippo from November 12th, 2017
Background on ~Thomas DeFilippo's case
GetHuman: ~Thomas DeFilippo - can you tell our other Reebok customers when your case took place?
~Thomas DeFilippo: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to Reebok, and if so, how?
GetHuman: And which of these common Reebok customer issues best describes the reason you wanted to talk to them?
(Shows ~Thomas DeFilippo a list of common Reebok problems)
~Thomas DeFilippo: "Returns" was why I was trying to call.
~Thomas DeFilippo's review of Reebok customer service
GetHuman: So how would you sum up your experience for GetHuman's Reebok customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thomas DeFilippo: couldn't help referred me to saranac who also couldn't help me. I have reebok NFL football gloves that are all comming unstitched. *** ***-**** Tom
GetHuman: Let's quantify your experience contacting Reebok. On a scale of 1 to 5, how easy is it go get help on a Reebok problem?
~Thomas DeFilippo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thomas DeFilippo: I'd give them a five out of five on communication.
GetHuman: And what about Reebok's ability to quickly and effectively address your problem?
~Thomas DeFilippo: For that I would say three out of five.
GetHuman: And finally- any advice for other Reebok customers?
~Thomas DeFilippo: Call them early in the day or late. Don't forget any personal or account information you might need for Reebok to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thomas DeFilippo taken from his Reebok customer service problem that occurred on November 11th, 2017.