Reliant Energy: I simply wanted to report a street light not wo...

A Reliant Energy customer review by GetHuman user GetHuman-140297 from November 25th, 2017

Background on GetHuman-140297's case

GetHuman: GetHuman-140297 - can you tell our other Reliant Energy customers when your case took place?
GetHuman-140297: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Reliant Energy, and if so, how?
GetHuman-140297: I used the 866-222-7100 number I found for on the GetHuman Reliant Energy customer phone number page I was on: Reliant Energy Customer Service Phone Number
GetHuman: And which of these common Reliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140297 a list of common Reliant Energy problems)
GetHuman-140297: "Meter reading" was why I was trying to call.

GetHuman-140297's review of Reliant Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's Reliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140297: I simply wanted to report a street light not working at *** Norwood* Deer Park, tx ******and I got a long list of other stuff.
GetHuman: Let's quantify your experience contacting Reliant Energy. On a scale of 1 to 5, how easy is it go get help on a Reliant Energy problem?
GetHuman-140297: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140297: I'd give them a five out of five on communication.
GetHuman: And what about Reliant Energy's ability to quickly and effectively address your problem?
GetHuman-140297: For that I would say four out of five.
GetHuman: And finally- any advice for other Reliant Energy customers?
GetHuman-140297: Call them early in the day or late. Don't forget any personal or account information you might need for Reliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140297 taken from his Reliant Energy customer service problem that occurred on November 22nd, 2017.

Reliant Energy

4.33 of 5 stars | 31 reviews

GetHuman-140297's Reliant Energy Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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