Reliant Energy: NEVER RELIANT! I called on behalf of a friend...
A Reliant Energy customer review by GetHuman user ~George from November 19th, 2017
Background on ~George's case
GetHuman: ~George - can you tell our other Reliant Energy customers when your case took place?
~George: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Reliant Energy, and if so, how?
GetHuman: And which of these common Reliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~George a list of common Reliant Energy problems)
~George: "Change appointment" was why I was trying to call.
~George's review of Reliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Reliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~George: NEVER RELIANT! I called on behalf of a friend who is trying to establish service. He just moved into an apartment that already had electric service, but apparently NOT with Reliant. They were glad to take him on as a customer, BUT they cut off the current power and will not start his until TUESDAy...five, (*) days without power and FREEZING temperatures. No amount of money can get this resolved. I pity him locked into a contract now he will never be happy with, and I will NEVER consider using Reliant as a power source.
GetHuman: Let's quantify your experience contacting Reliant Energy. On a scale of 1 to 5, how easy is it go get help on a Reliant Energy problem?
~George: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~George: I'd give them a five out of five on communication.
GetHuman: And what about Reliant Energy's ability to quickly and effectively address your problem?
~George: For that I would say five out of five.
GetHuman: And finally- any advice for other Reliant Energy customers?
~George: Call them early in the day or late. Don't forget any personal or account information you might need for Reliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~George taken from his Reliant Energy customer service problem that occurred on November 10th, 2017.