Republic Wireless: Their "Community" is useless and creepy. the "m...
A Republic Wireless customer review by GetHuman user ~John from November 21st, 2017
Background on ~John's case
GetHuman: ~John - can you tell our other Republic Wireless customers when your case took place?
~John: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Republic Wireless, and if so, how?
GetHuman: And which of these common Republic Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~John a list of common Republic Wireless problems)
~John: "Overcharge/Strange charge" was why I was trying to contact.
~John's review of Republic Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Republic Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John: Their "Community" is useless and creepy. the "moderators" erase complaints they don't like. People who complain are ganfed up on and very useful information is deliberately kept from users. SO tech good but the support is like a third worl country.
GetHuman: Let's quantify your experience contacting Republic Wireless. On a scale of 1 to 5, how easy is it go get help on a Republic Wireless problem?
~John: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John: I'd give them a two out of five on communication.
GetHuman: And what about Republic Wireless's ability to quickly and effectively address your problem?
~John: For that I would say three out of five.
GetHuman: And finally- any advice for other Republic Wireless customers?
~John: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Republic Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John taken from his Republic Wireless customer service problem that occurred on November 14th, 2017.