Residential Credit Solutions (RCS): Disgusting company, already reported to the BBB...
A Residential Credit Solutions (RCS) customer review by GetHuman user ~vanessa s from November 17th, 2017
Background on ~vanessa s's case
GetHuman: ~vanessa s - can you tell our other Residential Credit Solutions (RCS) customers when your case took place?
~vanessa s: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Residential Credit Solutions (RCS), and if so, how?
GetHuman: And which of these common Residential Credit Solutions (RCS) customer issues best describes the reason you wanted to talk to them?
(Shows ~vanessa s a list of common Residential Credit Solutions (RCS) problems)
~vanessa s: "Setup an account" was why I was trying to call.
~vanessa s's review of Residential Credit Solutions (RCS) customer service
GetHuman: So how would you sum up your experience for GetHuman's Residential Credit Solutions (RCS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vanessa s: Disgusting company, already reported to the BBB! Horrible horrible horrible! All they care about it taking your money. Even when they have your money they still harass you. Also if your loan is transferred to them because your bank went out of business and you tell them the loan information is not correct, they will do nothing. Like I said previously, all they care about is taking your money. Customer Service is not a term that they should be using.
GetHuman: Let's quantify your experience contacting Residential Credit Solutions (RCS). On a scale of 1 to 5, how easy is it go get help on a Residential Credit Solutions (RCS) problem?
~vanessa s: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vanessa s: I'd give them a three out of five on communication.
GetHuman: And what about Residential Credit Solutions (RCS)'s ability to quickly and effectively address your problem?
~vanessa s: For that I would say two out of five.
GetHuman: And finally- any advice for other Residential Credit Solutions (RCS) customers?
~vanessa s: Call them early in the day or late. Don't forget any personal or account information you might need for Residential Credit Solutions (RCS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vanessa s taken from his Residential Credit Solutions (RCS) customer service problem that occurred on November 16th, 2017.