Residential Credit Solutions (RCS): Paid off mortgage, almost immediately locked ou...
A Residential Credit Solutions (RCS) customer review by GetHuman user ~egf from November 22nd, 2017
Background on ~egf's case
GetHuman: ~egf - can you tell our other Residential Credit Solutions (RCS) customers when your case took place?
~egf: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Residential Credit Solutions (RCS), and if so, how?
GetHuman: And which of these common Residential Credit Solutions (RCS) customer issues best describes the reason you wanted to talk to them?
(Shows ~egf a list of common Residential Credit Solutions (RCS) problems)
~egf: "Question" was why I was trying to call.
~egf's review of Residential Credit Solutions (RCS) customer service
GetHuman: So how would you sum up your experience for GetHuman's Residential Credit Solutions (RCS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~egf: Paid off mortgage, almost immediately locked out of customer service call system. Tried using options *-*-*, *-*-*, and *-*-*, but denied access.**Tried using options * (English) - * (third party), and got through!! Person I reached was able to transfer me to customer service, where I talked to a live person almost immediately.
GetHuman: Let's quantify your experience contacting Residential Credit Solutions (RCS). On a scale of 1 to 5, how easy is it go get help on a Residential Credit Solutions (RCS) problem?
~egf: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~egf: I'd give them a four out of five on communication.
GetHuman: And what about Residential Credit Solutions (RCS)'s ability to quickly and effectively address your problem?
~egf: For that I would say five out of five.
GetHuman: And finally- any advice for other Residential Credit Solutions (RCS) customers?
~egf: Call them early in the day or late. Don't forget any personal or account information you might need for Residential Credit Solutions (RCS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~egf taken from his Residential Credit Solutions (RCS) customer service problem that occurred on November 14th, 2017.