Rite Aid: Am I the only one who is angered by a robot cal...
A Rite Aid customer review by GetHuman user ~Sarah S from November 23rd, 2017
Background on ~Sarah S's case
GetHuman: ~Sarah S - can you tell our other Rite Aid customers when your case took place?
~Sarah S: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Rite Aid, and if so, how?
GetHuman: And which of these common Rite Aid customer issues best describes the reason you wanted to talk to them?
(Shows ~Sarah S a list of common Rite Aid problems)
~Sarah S: "Change order" was why I was trying to call.
~Sarah S's review of Rite Aid customer service
GetHuman: So how would you sum up your experience for GetHuman's Rite Aid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sarah S: Am I the only one who is angered by a robot calling me and asking a bunch of questions about my prescription? Also, I'm trying to call this number, have been put on hold for many minutes each time and then hung up on- I'm on my *th try right now. Also, the on-hold music is too loud, fuzzy, and is cutting in and out in a spectacularly annoying way. I will keep shopping at my local Rite Aid store because of its pharmacists and employees and because it was our longtime neighborhood Eckerd store. Just got through after ** minutes, a woman received my complaint and said she'd forward the info. I expect nothing to change. Eckerd used to call with a helpful automated prescription pickup reminder but without the interrogation. I wish Eckerd had never sold out to Rite Aid, it's just not as good. Also, I gave the quality of communication a "poor" because it did not understand me, despite my carefully enunciated responses.
GetHuman: Let's quantify your experience contacting Rite Aid. On a scale of 1 to 5, how easy is it go get help on a Rite Aid problem?
~Sarah S: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sarah S: I'd give them a one out of five on communication.
GetHuman: And what about Rite Aid's ability to quickly and effectively address your problem?
~Sarah S: For that I would say two out of five.
GetHuman: And finally- any advice for other Rite Aid customers?
~Sarah S: Call them early in the day or late. Don't forget any personal or account information you might need for Rite Aid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sarah S taken from his Rite Aid customer service problem that occurred on November 15th, 2017.