This rating is for the Rite Aid Pharmacy on Fai...
A Rite Aid customer review by GetHuman user ~Ptjsk from November 27th, 2017
Background on ~Ptjsk's case
GetHuman: ~Ptjsk - can you tell our other Rite Aid customers when your case took place?
~Ptjsk: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Rite Aid, and if so, how?
GetHuman: And which of these common Rite Aid customer issues best describes the reason you wanted to talk to them?
(Shows ~Ptjsk a list of common Rite Aid problems)
~Ptjsk: "Complaint" was why I was trying to call.
~Ptjsk's review of Rite Aid customer service
GetHuman: So how would you sum up your experience for GetHuman's Rite Aid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ptjsk: This rating is for the Rite Aid Pharmacy on Fair lane, Placerville, CA.**Our family has used this Rite Aid for several years. The reason we stay with this particular store is simply due to the service and attention we receive from the employees located in the Pharmacy. **Unfortunately, as we get older, we have more interaction with the pharmacy due to medications and such. **I have found the employees (especially Renee) to be attentive, supportive, and extremely knowledgeable when I have questions about the medications I receive. Renee has went over and above what anybody could expect to assist me with my prescription. **Great customer service from friendly, knowledgeable personnel. **Thanks again, Pat M.
GetHuman: Let's quantify your experience contacting Rite Aid. On a scale of 1 to 5, how easy is it go get help on a Rite Aid problem?
~Ptjsk: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ptjsk: I'd give them a five out of five on communication.
GetHuman: And what about Rite Aid's ability to quickly and effectively address your problem?
~Ptjsk: For that I would say two out of five.
GetHuman: And finally- any advice for other Rite Aid customers?
~Ptjsk: Call them early in the day or late. Don't forget any personal or account information you might need for Rite Aid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ptjsk taken from his Rite Aid customer service problem that occurred on November 20th, 2017.