Rite Aid: I waited in line for a drug perscription for a...
A Rite Aid customer review by GetHuman user ~Anonymous from November 19th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Rite Aid customers when your case took place?
~Anonymous: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Rite Aid, and if so, how?
GetHuman: And which of these common Rite Aid customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Rite Aid problems)
~Anonymous: "Warranty claim" was why I was trying to call.
~Anonymous's review of Rite Aid customer service
GetHuman: So how would you sum up your experience for GetHuman's Rite Aid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I waited in line for a drug perscription for a hour when I got to the cashier my call in perscription was not ready.*I did pick up * Dr. Call in perscriptions I needed for a CT scan One was for Diphenhydramamine **mg. Only **(one) tablet which I was charged $**.** I later learn it is a over the counter drug I probably could of got **-** for the same price. need less to say there are other Drug stores I can go to and after ** years I guess I do not need there service..
GetHuman: Let's quantify your experience contacting Rite Aid. On a scale of 1 to 5, how easy is it go get help on a Rite Aid problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Rite Aid's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Rite Aid customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Rite Aid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Rite Aid customer service problem that occurred on November 17th, 2017.