My observation after Rite Aid took over Eckerd...
A Rite Aid customer review by GetHuman user ~No Aid in Charlotte Arboretum from November 6th, 2017
Background on ~No Aid in Charlotte Arboretum's case
GetHuman: ~No Aid in Charlotte Arboretum - can you tell our other Rite Aid customers when your case took place?
~No Aid in Charlotte Arboretum: Yes. It was morning, on November 1st.
GetHuman: Did you reach out to Rite Aid, and if so, how?
GetHuman: And which of these common Rite Aid customer issues best describes the reason you wanted to talk to them?
(Shows ~No Aid in Charlotte Arboretum a list of common Rite Aid problems)
~No Aid in Charlotte Arboretum: "Track order" was why I was trying to call.
~No Aid in Charlotte Arboretum's review of Rite Aid customer service
GetHuman: So how would you sum up your experience for GetHuman's Rite Aid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No Aid in Charlotte Arboretum: My observation after Rite Aid took over Eckerd Drugs is that their staff (Same), most are helpful and friendly. HOWEVER, they frequently do not stock up on meds. I never had to go back multiple times to get my meds refilled like I do with Rite Aid! What's up with that?! Are they not in the business of supplying meds?
GetHuman: Let's quantify your experience contacting Rite Aid. On a scale of 1 to 5, how easy is it go get help on a Rite Aid problem?
~No Aid in Charlotte Arboretum: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No Aid in Charlotte Arboretum: I'd give them a one out of five on communication.
GetHuman: And what about Rite Aid's ability to quickly and effectively address your problem?
~No Aid in Charlotte Arboretum: For that I would say five out of five.
GetHuman: And finally- any advice for other Rite Aid customers?
~No Aid in Charlotte Arboretum: Call them early in the day or late. Don't forget any personal or account information you might need for Rite Aid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No Aid in Charlotte Arboretum taken from his Rite Aid customer service problem that occurred on November 1st, 2017.