Rockstar Games: Communication to them is pretty bad through the...
A Rockstar Games customer review by GetHuman user GetHuman-50774 from November 27th, 2017
Background on GetHuman-50774's case
GetHuman: GetHuman-50774 - can you tell our other Rockstar Games customers when your case took place?
GetHuman-50774: Yes. It was late at night, on November 22nd.
GetHuman: Did you reach out to Rockstar Games, and if so, how?
GetHuman: And which of these common Rockstar Games customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-50774 a list of common Rockstar Games problems)
GetHuman-50774: "Refund a Charge" was why I was trying to contact.
GetHuman-50774's review of Rockstar Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockstar Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-50774: Communication to them is pretty bad through the website, it seems like the people running it don't speak English because the response you get doesn't make much sense and sometimes doesn't relate to what going to them for. After ** days total of waiting in support and getting no real response that anything was being done I decided to call in and they gave the car back pretty much immediately. I recommend if you have the time to just call in to have your problems fixed.
GetHuman: Let's quantify your experience contacting Rockstar Games. On a scale of 1 to 5, how easy is it go get help on a Rockstar Games problem?
GetHuman-50774: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-50774: I'd give them a one out of five on communication.
GetHuman: And what about Rockstar Games's ability to quickly and effectively address your problem?
GetHuman-50774: For that I would say two out of five.
GetHuman: And finally- any advice for other Rockstar Games customers?
GetHuman-50774: Call them early in the day or late. Don't forget any personal or account information you might need for Rockstar Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-50774 taken from his Rockstar Games customer service problem that occurred on November 22nd, 2017.