Rodeway Inn: We stayed in room ** on June **th in Frackville...
A Rodeway Inn customer review by GetHuman user ~brokenheart6777 from November 28th, 2017
Background on ~brokenheart6777's case
GetHuman: ~brokenheart6777 - can you tell our other Rodeway Inn customers when your case took place?
~brokenheart6777: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Rodeway Inn, and if so, how?
GetHuman: And which of these common Rodeway Inn customer issues best describes the reason you wanted to talk to them?
(Shows ~brokenheart6777 a list of common Rodeway Inn problems)
~brokenheart6777: "Loyalty program" was why I was trying to call.
~brokenheart6777's review of Rodeway Inn customer service
GetHuman: So how would you sum up your experience for GetHuman's Rodeway Inn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brokenheart6777: We stayed in room ** on June **th in Frackville, PA. The room was filthy, then only things that were clean were the sheets, towels and toilet. It looked like no one ever cleans under the furniture, my boyfriend had allergic symptoms from the dust and he hardly ever gets that way. The walls and doors were filthy, the main lights by the bed didn't work at all and the air conditioner remote had no batteries. It was working but could only either be set at ** or ** degrees. There was supposed to be coffee available in the reception at all times but when we came back in the evening she told us there was none. We had an ice bucket in the room but never did find an ice machine. My boyfriend lost his cellphone down in the chair so we picked it up to find it at which time we also found another phone amidst all the dirt and dust. When we got home we tracked him down through Facebook and apparently he lost it in May and he asked us if we found his wallet also which we didn't. He said that he conta
GetHuman: Let's quantify your experience contacting Rodeway Inn. On a scale of 1 to 5, how easy is it go get help on a Rodeway Inn problem?
~brokenheart6777: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brokenheart6777: I'd give them a one out of five on communication.
GetHuman: And what about Rodeway Inn's ability to quickly and effectively address your problem?
~brokenheart6777: For that I would say one out of five.
GetHuman: And finally- any advice for other Rodeway Inn customers?
~brokenheart6777: Call them early in the day or late. Don't forget any personal or account information you might need for Rodeway Inn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brokenheart6777 taken from his Rodeway Inn customer service problem that occurred on November 20th, 2017.