Rogers Cable: *:**am Called Rogers Customer support to report...
A Rogers Cable customer review by GetHuman user GetHuman-79266 from November 14th, 2017
Background on GetHuman-79266's case
GetHuman: GetHuman-79266 - can you tell our other Rogers Cable customers when your case took place?
GetHuman-79266: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to Rogers Cable, and if so, how?
GetHuman: And which of these common Rogers Cable customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-79266 a list of common Rogers Cable problems)
GetHuman-79266: "Technical support" was why I was trying to call.
GetHuman-79266's review of Rogers Cable customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Cable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-79266: *:**am Called Rogers Customer support to report cable wire down across road,talked to Cara, Cara went through script then eventually told me she only deals with Wireless services**:**am transferred to Melissa, Melissa is wireless only also??? Can't help. Aplogizes and offers to transfer me**:**am transferred to Regan, Regan once again is a wireless representative says she will transfer me directly to Corporate Office Consultant**:**am transferred to someone, didn't get name, she wasn't corporate so she said she would transfer me**:**am transferred to Corporate Office and get Catherine on the line... guess what Catherine only deals with wireless**:**am transferred to Idoline, she is a Business Services Consultant and therefore can't help me with Residential issues and according to her she "can't get me anywhere"??**:**am transferred to Alana - she is a complete *****. Truly!! Can't help me because I am not "authorized' on the account attached to the cable**:**am af
GetHuman: Let's quantify your experience contacting Rogers Cable. On a scale of 1 to 5, how easy is it go get help on a Rogers Cable problem?
GetHuman-79266: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-79266: I'd give them a four out of five on communication.
GetHuman: And what about Rogers Cable's ability to quickly and effectively address your problem?
GetHuman-79266: For that I would say five out of five.
GetHuman: And finally- any advice for other Rogers Cable customers?
GetHuman-79266: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Cable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-79266 taken from his Rogers Cable customer service problem that occurred on November 6th, 2017.