Rogers Cable: Called to find out why UFC *** was not availabl...
A Rogers Cable customer review by GetHuman user ~Shaker42 from November 11th, 2017
Background on ~Shaker42's case
GetHuman: ~Shaker42 - can you tell our other Rogers Cable customers when your case took place?
~Shaker42: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Rogers Cable, and if so, how?
GetHuman: And which of these common Rogers Cable customer issues best describes the reason you wanted to talk to them?
(Shows ~Shaker42 a list of common Rogers Cable problems)
~Shaker42: "Cancel service" was why I was trying to call.
~Shaker42's review of Rogers Cable customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Cable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shaker42: Called to find out why UFC *** was not available in Newfoundland as High Definition. Was told to go to another channel *** that does not exist in Newfoundland. Was told UFC was not offered in HDTV in Newfoundland! You can get it here! Took * more calls, total *** minutes, told I could not purchase the event now. Main event wasn't on yet. Finally find out HD PPV service was having a problem! Still charged for regular TV PPV charge! I missed most of the event. Unbelievably Horrid service!
GetHuman: Let's quantify your experience contacting Rogers Cable. On a scale of 1 to 5, how easy is it go get help on a Rogers Cable problem?
~Shaker42: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shaker42: I'd give them a five out of five on communication.
GetHuman: And what about Rogers Cable's ability to quickly and effectively address your problem?
~Shaker42: For that I would say five out of five.
GetHuman: And finally- any advice for other Rogers Cable customers?
~Shaker42: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Cable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shaker42 taken from his Rogers Cable customer service problem that occurred on November 10th, 2017.