Rogers Cable: I just had a very long and frustrating experien...
A Rogers Cable customer review by GetHuman user ~Mikeb from November 16th, 2017
Background on ~Mikeb's case
GetHuman: ~Mikeb - can you tell our other Rogers Cable customers when your case took place?
~Mikeb: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Rogers Cable, and if so, how?
GetHuman: And which of these common Rogers Cable customer issues best describes the reason you wanted to talk to them?
(Shows ~Mikeb a list of common Rogers Cable problems)
~Mikeb: "Technical support" was why I was trying to call.
~Mikeb's review of Rogers Cable customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Cable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mikeb: I just had a very long and frustrating experience with Rogers Cable. I wish there were viable alternatives. They transferred me to customer retention, threw me a bone,and then transferred me back to the same condescending customer service representative that I started with. Maybe it is time to burn the bridge.
GetHuman: Let's quantify your experience contacting Rogers Cable. On a scale of 1 to 5, how easy is it go get help on a Rogers Cable problem?
~Mikeb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mikeb: I'd give them a four out of five on communication.
GetHuman: And what about Rogers Cable's ability to quickly and effectively address your problem?
~Mikeb: For that I would say five out of five.
GetHuman: And finally- any advice for other Rogers Cable customers?
~Mikeb: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Cable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mikeb taken from his Rogers Cable customer service problem that occurred on November 12th, 2017.