Rogers Wireless: I have tried to get a plan that meets my needs...
A Rogers Wireless customer review by GetHuman user GetHuman-411400 from November 7th, 2017
Background on GetHuman-411400's case
GetHuman: GetHuman-411400 - can you tell our other Rogers Wireless customers when your case took place?
GetHuman-411400: Yes I can. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Rogers Wireless, and if so, how?
GetHuman: And which of these common Rogers Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-411400 a list of common Rogers Wireless problems)
GetHuman-411400: "Device help" was why I was trying to call.
GetHuman-411400's review of Rogers Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-411400: I have tried to get a plan that meets my needs based on usage and every time it has been substandard. I have asked for unlimited texting, data and daytime minutes and am prepared to pay a fair charge. Every month my bill is up to * times more than my contract. They are the worst provider and then they **** up on the phone when I ask them for the charges to buy out my contract so I can finally get the foul taste out of my mouth that they have left month after month. The sooner they are in my rear view mirror the better. It has been a hellish go the last * years and I have been with then since **** and apparently I am a valued customer.BS, I say and bite me Rogers you ****
GetHuman: Let's quantify your experience contacting Rogers Wireless. On a scale of 1 to 5, how easy is it go get help on a Rogers Wireless problem?
GetHuman-411400: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-411400: I'd give them a four out of five on communication.
GetHuman: And what about Rogers Wireless's ability to quickly and effectively address your problem?
GetHuman-411400: For that I would say five out of five.
GetHuman: And finally- any advice for other Rogers Wireless customers?
GetHuman-411400: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-411400 taken from his Rogers Wireless customer service problem that occurred on October 31st, 2017.