Rogers Wireless: I've had to call every day for the last week as...
A Rogers Wireless customer review by GetHuman user ~Marvin from November 1st, 2017
Background on ~Marvin's case
GetHuman: ~Marvin - can you tell our other Rogers Wireless customers when your case took place?
~Marvin: Yup. It was evening, on October 22nd.
GetHuman: Did you reach out to Rogers Wireless, and if so, how?
GetHuman: And which of these common Rogers Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Marvin a list of common Rogers Wireless problems)
~Marvin: "Billing and Payments" was why I was trying to call.
~Marvin's review of Rogers Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marvin: I've had to call every day for the last week as my issue is not getting resolved. I get a totally difrerent story from everyone! The departments DO NOT KNOW HOW TO TALK TO EACH OTHER. Every call is ** to an hour in length. Every day they are experiencing "higher than normal", Why don't the just say "we are experiencing normal call rates, your wait will be over ** min. and by the time we get to you your cell phone battery will be dead." Just frustrated out of my mind with their customer care(less).
GetHuman: Let's quantify your experience contacting Rogers Wireless. On a scale of 1 to 5, how easy is it go get help on a Rogers Wireless problem?
~Marvin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marvin: I'd give them a two out of five on communication.
GetHuman: And what about Rogers Wireless's ability to quickly and effectively address your problem?
~Marvin: For that I would say five out of five.
GetHuman: And finally- any advice for other Rogers Wireless customers?
~Marvin: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marvin taken from his Rogers Wireless customer service problem that occurred on October 22nd, 2017.