Rogers Wireless: Rogers has scammed over $**** for me in new fee...
A Rogers Wireless customer review by GetHuman user ~Disgruntled ex-customer from November 4th, 2017
Background on ~Disgruntled ex-customer's case
GetHuman: ~Disgruntled ex-customer - can you tell our other Rogers Wireless customers when your case took place?
~Disgruntled ex-customer: Yes I can. It was afternoon, on October 30th.
GetHuman: Did you reach out to Rogers Wireless, and if so, how?
GetHuman: And which of these common Rogers Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgruntled ex-customer a list of common Rogers Wireless problems)
~Disgruntled ex-customer: "Device help" was why I was trying to call.
~Disgruntled ex-customer's review of Rogers Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgruntled ex-customer: Rogers has scammed over $**** for me in new fees and charges. * times I have tried to cancel only to be told the cancellation charges would outweigh my contractual obligations, until this time... This time Rogers added an extra * month contract to my phone beyond my contract, making cancellation even more difficult. They told me I'd have to pay an additional $***month when I was only paying $**. So I cancelled because better to get out when you can and never look back. ROGERS is the WORST phone company to ever lord it over the Canadian public. F*** you, ROGERS.
GetHuman: Let's quantify your experience contacting Rogers Wireless. On a scale of 1 to 5, how easy is it go get help on a Rogers Wireless problem?
~Disgruntled ex-customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgruntled ex-customer: I'd give them a five out of five on communication.
GetHuman: And what about Rogers Wireless's ability to quickly and effectively address your problem?
~Disgruntled ex-customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Rogers Wireless customers?
~Disgruntled ex-customer: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgruntled ex-customer taken from his Rogers Wireless customer service problem that occurred on October 30th, 2017.