Rogers Wireless: Rogers is absolutely the worst service provider...
A Rogers Wireless customer review by GetHuman user ~HateRogers from November 6th, 2017
Background on ~HateRogers's case
GetHuman: ~HateRogers - can you tell our other Rogers Wireless customers when your case took place?
~HateRogers: Yes I can. It was morning, on November 3rd.
GetHuman: Did you reach out to Rogers Wireless, and if so, how?
GetHuman: And which of these common Rogers Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~HateRogers a list of common Rogers Wireless problems)
~HateRogers: "Cancel service" was why I was trying to call.
~HateRogers's review of Rogers Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HateRogers: Rogers is absolutely the worst service provider I have ever been with. Their customer "service" are basically trained to get as much money out of you as possible, make it as hard as possible to cancel and will charge you any fee that they can possibly make up. I tried to cancel on three separate occasions. The first time the woman blatantly neglected to keep record of the cancelation and confused the situation by pretending to do me a favor by mentioning that I can keep my telephone number by porting it out. When I asked if that would in any way affect my cancelation she, of course, replied not at all and, of course, she was lying. I was later told because I portered the numbers out before ** days had passed since that phone call that I was charged an additional month on my plan ($***!!). When I tried to have this situation taken care of, at least some sort of credit for the lack of communication on their part and compensation for my time, I was told by the "cancelations department" th
GetHuman: Let's quantify your experience contacting Rogers Wireless. On a scale of 1 to 5, how easy is it go get help on a Rogers Wireless problem?
~HateRogers: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HateRogers: I'd give them a four out of five on communication.
GetHuman: And what about Rogers Wireless's ability to quickly and effectively address your problem?
~HateRogers: For that I would say five out of five.
GetHuman: And finally- any advice for other Rogers Wireless customers?
~HateRogers: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HateRogers taken from his Rogers Wireless customer service problem that occurred on November 3rd, 2017.