Rogers Wireless: The review here says minutes before a response...
A Rogers Wireless customer review by GetHuman user ~ex-Rogers Customers from November 4th, 2017
Background on ~ex-Rogers Customers's case
GetHuman: ~ex-Rogers Customers - can you tell our other Rogers Wireless customers when your case took place?
~ex-Rogers Customers: Yeah. It was evening, on October 27th.
GetHuman: Did you reach out to Rogers Wireless, and if so, how?
GetHuman: And which of these common Rogers Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~ex-Rogers Customers a list of common Rogers Wireless problems)
~ex-Rogers Customers: "Service problem" was why I was trying to call.
~ex-Rogers Customers's review of Rogers Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ex-Rogers Customers: The review here says minutes before a response, but I didn't get a response. I got a prompt, which said "Our customer care centre is now closed". I wait * hour and ** minutes and they disconnected me. Worst customer service ever.
GetHuman: Let's quantify your experience contacting Rogers Wireless. On a scale of 1 to 5, how easy is it go get help on a Rogers Wireless problem?
~ex-Rogers Customers: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ex-Rogers Customers: I'd give them a five out of five on communication.
GetHuman: And what about Rogers Wireless's ability to quickly and effectively address your problem?
~ex-Rogers Customers: For that I would say two out of five.
GetHuman: And finally- any advice for other Rogers Wireless customers?
~ex-Rogers Customers: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ex-Rogers Customers taken from his Rogers Wireless customer service problem that occurred on October 27th, 2017.