Roku: First of all I called your support * and had to...
A Roku customer review by GetHuman user ~Ric from November 27th, 2017
Background on ~Ric's case
GetHuman: ~Ric - can you tell our other Roku customers when your case took place?
~Ric: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~Ric a list of common Roku problems)
~Ric: "Streaming or Download Trouble" was why I was trying to call.
~Ric's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ric: First of all I called your support * and had to wait on hold for ** min *.*So while I was waiting, I clicked into chat and waited * minutes but got on before the phone wait was connected. *My question was "What is the difference in the Roku models ****R and ****R?" *The chat told me that the **R has voice search added. *So my complaint is that this info is hidden on your wabsite! *When you go to the Roku * info page, there is nothing explaining that there are * versions of it! The info is on a discontinued product page which is hidden and therefore misleading.*It is clear that it was intentionally hidden from buyers researching your products.*If you had named the ****R the Roku*, then it would have been obviously clear to your buyers.*We expect more from Roku and this is a huge negative in your reputation and makes me question a purchase of your products.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~Ric: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ric: I'd give them a one out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~Ric: For that I would say four out of five.
GetHuman: And finally- any advice for other Roku customers?
~Ric: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ric taken from his Roku customer service problem that occurred on November 22nd, 2017.