Roku: Kept me on line ** minutes then they disconnect...

A Roku customer review by GetHuman user GetHuman-112736 from November 25th, 2017

Background on GetHuman-112736's case

GetHuman: GetHuman-112736 - can you tell our other Roku customers when your case took place?
GetHuman-112736: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman-112736: I used the 816-272-8106 number I found for on the GetHuman Roku customer phone number page I was on: Roku Customer Service Phone Number
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-112736 a list of common Roku problems)
GetHuman-112736: "Refund a Charge" was why I was trying to call.

GetHuman-112736's review of Roku customer service

GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-112736: Kept me on line ** minutes then they disconnected, then ** min. Asked to do same thing over and over, * hr. Said they'd send RMA, but didn't. Didn't respond to email, * days. Worst I've ever seen.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
GetHuman-112736: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-112736: I'd give them a two out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
GetHuman-112736: For that I would say five out of five.
GetHuman: And finally- any advice for other Roku customers?
GetHuman-112736: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-112736 taken from his Roku customer service problem that occurred on November 20th, 2017.

Roku

1.57 of 5 stars | 156 reviews

GetHuman-112736's Roku Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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