Roku: Barely spoke English, told me I'd have to pay f...
A Roku customer review by GetHuman user ~Rdub from November 25th, 2017
Background on ~Rdub's case
GetHuman: ~Rdub - can you tell our other Roku customers when your case took place?
~Rdub: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~Rdub a list of common Roku problems)
~Rdub: "Technical support" was why I was trying to call.
~Rdub's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rdub: Barely spoke English, told me I'd have to pay for my next support question. I only wanted to re link my roku account without doing a factory reset. Offered no other solution
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~Rdub: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rdub: I'd give them a three out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~Rdub: For that I would say four out of five.
GetHuman: And finally- any advice for other Roku customers?
~Rdub: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rdub taken from his Roku customer service problem that occurred on November 20th, 2017.