I bought three roku's from Woot, of which only...
A Roku customer review by GetHuman user ~bigdogcadena from November 20th, 2017
Background on ~bigdogcadena's case
GetHuman: ~bigdogcadena - can you tell our other Roku customers when your case took place?
~bigdogcadena: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~bigdogcadena a list of common Roku problems)
~bigdogcadena: "Device Support" was why I was trying to call.
~bigdogcadena's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigdogcadena: I bought three roku's from Woot, of which only two worked. I called Roku as instructed by woot. they told me to send it back and I would have another unit within * days. It's been over three weeks since I sent it, they say they have not received it. absolutely the WORST CUSTOMER service I have gotten in a long time. I will never purchase a roku product again. You can't even understand them on the phone. they said they would email me I still have not received an email. Thank you Jesse Cadena
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~bigdogcadena: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigdogcadena: I'd give them a one out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~bigdogcadena: For that I would say one out of five.
GetHuman: And finally- any advice for other Roku customers?
~bigdogcadena: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigdogcadena taken from his Roku customer service problem that occurred on November 16th, 2017.