Ross Stores: extremely unprofessional *extremely condescendi...
A Ross Stores customer review by GetHuman user GetHuman-277436 from November 19th, 2017
Background on GetHuman-277436's case
GetHuman: GetHuman-277436 - can you tell our other Ross Stores customers when your case took place?
GetHuman-277436: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Ross Stores, and if so, how?
GetHuman: And which of these common Ross Stores customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-277436 a list of common Ross Stores problems)
GetHuman-277436: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-277436's review of Ross Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's Ross Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-277436: extremely unprofessional *extremely condescending *complain line was just as bad as the Ross employee we called to complain about
GetHuman: Let's quantify your experience contacting Ross Stores. On a scale of 1 to 5, how easy is it go get help on a Ross Stores problem?
GetHuman-277436: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-277436: I'd give them a one out of five on communication.
GetHuman: And what about Ross Stores's ability to quickly and effectively address your problem?
GetHuman-277436: For that I would say four out of five.
GetHuman: And finally- any advice for other Ross Stores customers?
GetHuman-277436: Call them early in the day or late. Don't forget any personal or account information you might need for Ross Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-277436 taken from his Ross Stores customer service problem that occurred on November 13th, 2017.