Royal Jordanian Airlines: Horrible customer service at the tel aviv offic...
A Royal Jordanian Airlines customer review by GetHuman user GetHuman-102956 from November 17th, 2017
Background on GetHuman-102956's case
GetHuman: GetHuman-102956 - can you tell our other Royal Jordanian Airlines customers when your case took place?
GetHuman-102956: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Royal Jordanian Airlines, and if so, how?
GetHuman: And which of these common Royal Jordanian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-102956 a list of common Royal Jordanian Airlines problems)
GetHuman-102956: "Cancel my flight" was why I was trying to call.
GetHuman-102956's review of Royal Jordanian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Royal Jordanian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-102956: Horrible customer service at the tel aviv office, I got held up by security check points and they did not let me on the flight, And now I have to pay extra to get on another one.
GetHuman: Let's quantify your experience contacting Royal Jordanian Airlines. On a scale of 1 to 5, how easy is it go get help on a Royal Jordanian Airlines problem?
GetHuman-102956: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-102956: I'd give them a one out of five on communication.
GetHuman: And what about Royal Jordanian Airlines's ability to quickly and effectively address your problem?
GetHuman-102956: For that I would say four out of five.
GetHuman: And finally- any advice for other Royal Jordanian Airlines customers?
GetHuman-102956: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Jordanian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-102956 taken from his Royal Jordanian Airlines customer service problem that occurred on November 13th, 2017.