Royal Jordanian Airlines: flight credit
A Royal Jordanian Airlines customer review by GetHuman user GetHuman-wndaniel from December 9th, 2017
Background on GetHuman-wndaniel's case
GetHuman: GetHuman-wndaniel - can you tell our other Royal Jordanian Airlines customers when your case took place?
GetHuman-wndaniel: Yes I can. It was morning, on December 3rd.
GetHuman: Did you reach out to Royal Jordanian Airlines, and if so, how?
GetHuman: And which of these common Royal Jordanian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-wndaniel a list of common Royal Jordanian Airlines problems)
GetHuman-wndaniel: "Flight delayed" was why I was trying to call.
GetHuman-wndaniel's review of Royal Jordanian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Royal Jordanian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-wndaniel: flight credit
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-wndaniel: I booked a code share ticket from Tampa to Amman. It was booked with American, but RJ has to "send" American the points for their portion of the flight. American said they can request them but the need both boarding passes and the receipt. I only have one of the boarding passes. I wanted to call RJ and see if they would "send" American the points. I have left them * voicemail and no one answers.
GetHuman: Let's quantify your experience contacting Royal Jordanian Airlines. On a scale of 1 to 5, how easy is it go get help on a Royal Jordanian Airlines problem?
GetHuman-wndaniel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-wndaniel: I'd give them a two out of five on communication.
GetHuman: And what about Royal Jordanian Airlines's ability to quickly and effectively address your problem?
GetHuman-wndaniel: For that I would say three out of five.
GetHuman: And finally- any advice for other Royal Jordanian Airlines customers?
GetHuman-wndaniel: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Jordanian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-wndaniel taken from his Royal Jordanian Airlines customer service problem that occurred on December 3rd, 2017.