Royal Mail: After listening to the options twice (there's n...
A Royal Mail customer review by GetHuman user GetHuman-432441 from November 18th, 2017
Background on GetHuman-432441's case
GetHuman: GetHuman-432441 - can you tell our other Royal Mail customers when your case took place?
GetHuman-432441: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Royal Mail, and if so, how?
GetHuman: And which of these common Royal Mail customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432441 a list of common Royal Mail problems)
GetHuman-432441: "Refund a Charge" was why I was trying to call.
GetHuman-432441's review of Royal Mail customer service
GetHuman: So how would you sum up your experience for GetHuman's Royal Mail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432441: After listening to the options twice (there's no option to speak to a customer services advisor) I was put straight through to someone. I wanted to enquire as to whether a package I've not received is in the delivery office, but all he could do was ring the delivery office...and he couldn't get an answer! He said that they don't have anyone manning the phone at the office and suggested I call into the office (a ** mile round trip, so, no!)and all he could otherwise suggest was that I phone again in an hour or so! Not very impressive fair to say.
GetHuman: Let's quantify your experience contacting Royal Mail. On a scale of 1 to 5, how easy is it go get help on a Royal Mail problem?
GetHuman-432441: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432441: I'd give them a four out of five on communication.
GetHuman: And what about Royal Mail's ability to quickly and effectively address your problem?
GetHuman-432441: For that I would say one out of five.
GetHuman: And finally- any advice for other Royal Mail customers?
GetHuman-432441: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Mail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432441 taken from his Royal Mail customer service problem that occurred on November 16th, 2017.