Royal Mail: great advice , the number has changed to...
A Royal Mail customer review by GetHuman user ~pi$ed of and waiting (mike jo from November 27th, 2017
Background on ~pi$ed of and waiting (mike jo's case
GetHuman: ~pi$ed of and waiting (mike jo - can you tell our other Royal Mail customers when your case took place?
~pi$ed of and waiting (mike jo: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to Royal Mail, and if so, how?
GetHuman: And which of these common Royal Mail customer issues best describes the reason you wanted to talk to them?
(Shows ~pi$ed of and waiting (mike jo a list of common Royal Mail problems)
~pi$ed of and waiting (mike jo: "Local services" was why I was trying to call.
~pi$ed of and waiting (mike jo's review of Royal Mail customer service
GetHuman: So how would you sum up your experience for GetHuman's Royal Mail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pi$ed of and waiting (mike jo: great advice , the number has changed to ***** ****** but did the same thing and just waited for * menus to be repeated , then had an answer . As for Royal Mail themselves .......still as ******* dead and useless as ever !!!!! Mike John , pissed off and waiting
GetHuman: Let's quantify your experience contacting Royal Mail. On a scale of 1 to 5, how easy is it go get help on a Royal Mail problem?
~pi$ed of and waiting (mike jo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pi$ed of and waiting (mike jo: I'd give them a five out of five on communication.
GetHuman: And what about Royal Mail's ability to quickly and effectively address your problem?
~pi$ed of and waiting (mike jo: For that I would say four out of five.
GetHuman: And finally- any advice for other Royal Mail customers?
~pi$ed of and waiting (mike jo: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Mail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pi$ed of and waiting (mike jo taken from his Royal Mail customer service problem that occurred on November 25th, 2017.