Royal Mail: I have been waiting for a lost parcel refund fo...
A Royal Mail customer review by GetHuman user ~rosie123 from November 17th, 2017
Background on ~rosie123's case
GetHuman: ~rosie123 - can you tell our other Royal Mail customers when your case took place?
~rosie123: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Royal Mail, and if so, how?
GetHuman: And which of these common Royal Mail customer issues best describes the reason you wanted to talk to them?
(Shows ~rosie123 a list of common Royal Mail problems)
~rosie123: "Missing Item" was why I was trying to call.
~rosie123's review of Royal Mail customer service
GetHuman: So how would you sum up your experience for GetHuman's Royal Mail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rosie123: I have been waiting for a lost parcel refund for months, they keep changing their story, they are a bunch of ********. I used the 'keep listening to menus until put through to a human' method...it worked, recommend. Nice cust. service lady, dreadful system, terrible, shameful...god I have run out of bad words for them!
GetHuman: Let's quantify your experience contacting Royal Mail. On a scale of 1 to 5, how easy is it go get help on a Royal Mail problem?
~rosie123: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rosie123: I'd give them a five out of five on communication.
GetHuman: And what about Royal Mail's ability to quickly and effectively address your problem?
~rosie123: For that I would say five out of five.
GetHuman: And finally- any advice for other Royal Mail customers?
~rosie123: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Mail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rosie123 taken from his Royal Mail customer service problem that occurred on November 13th, 2017.