Rugdoctor.com: I am a repeat customer and fully understand the...
A Rugdoctor.com customer review by GetHuman user ~Rhonda from November 21st, 2017
Background on ~Rhonda's case
GetHuman: ~Rhonda - can you tell our other Rugdoctor.com customers when your case took place?
~Rhonda: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Rugdoctor.com, and if so, how?
GetHuman: And which of these common Rugdoctor.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Rhonda a list of common Rugdoctor.com problems)
~Rhonda: "Overcharge/Strange charge" was why I was trying to call.
~Rhonda's review of Rugdoctor.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rugdoctor.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rhonda: I am a repeat customer and fully understand the time restrictions for rentals from kiosks. My most recent rental was double charged. I explained that I returned the cleaner on time. Customer service could not help me. I will find another company for my carpet cleaning needs.
GetHuman: Let's quantify your experience contacting Rugdoctor.com. On a scale of 1 to 5, how easy is it go get help on a Rugdoctor.com problem?
~Rhonda: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rhonda: I'd give them a three out of five on communication.
GetHuman: And what about Rugdoctor.com's ability to quickly and effectively address your problem?
~Rhonda: For that I would say two out of five.
GetHuman: And finally- any advice for other Rugdoctor.com customers?
~Rhonda: Call them early in the day or late. Don't forget any personal or account information you might need for Rugdoctor.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rhonda taken from his Rugdoctor.com customer service problem that occurred on November 20th, 2017.