your service ***** and we get charge for not re...

A customer review by GetHuman user ~chad gonyea from November 23rd, 2017

Background on ~chad gonyea's case

GetHuman: ~chad gonyea - can you tell our other customers when your case took place?
~chad gonyea: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to, and if so, how?
~chad gonyea: I used the 800-784-3628 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~chad gonyea a list of common problems)
~chad gonyea: "Cancel order" was why I was trying to call.

~chad gonyea's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chad gonyea: your service ***** and we get charge for not returning it but it was returned then cant get hold of no one at the number you give wtf is up with this company a think your sevives ***** and know one should rent one
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~chad gonyea: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chad gonyea: I'd give them a one out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~chad gonyea: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
~chad gonyea: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chad gonyea taken from his customer service problem that occurred on November 22nd, 2017.

1.00 of 5 stars | 5 reviews

~chad gonyea's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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