Rugdoctor.com: I rented a rug doctor with dirty water in it an...
A Rugdoctor.com customer review by GetHuman user ~philcooper1 from November 17th, 2017
Background on ~philcooper1's case
GetHuman: ~philcooper1 - can you tell our other Rugdoctor.com customers when your case took place?
~philcooper1: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Rugdoctor.com, and if so, how?
GetHuman: And which of these common Rugdoctor.com customer issues best describes the reason you wanted to talk to them?
(Shows ~philcooper1 a list of common Rugdoctor.com problems)
~philcooper1: "Warranty claim" was why I was trying to call.
~philcooper1's review of Rugdoctor.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rugdoctor.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~philcooper1: I rented a rug doctor with dirty water in it and it spilled in my suv. The sign on the rug doctor states cleaned and disinfected. This one that I rented was clearly still dirty from previous user. Do I get a refund ? please advise !
GetHuman: Let's quantify your experience contacting Rugdoctor.com. On a scale of 1 to 5, how easy is it go get help on a Rugdoctor.com problem?
~philcooper1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~philcooper1: I'd give them a three out of five on communication.
GetHuman: And what about Rugdoctor.com's ability to quickly and effectively address your problem?
~philcooper1: For that I would say two out of five.
GetHuman: And finally- any advice for other Rugdoctor.com customers?
~philcooper1: Call them early in the day or late. Don't forget any personal or account information you might need for Rugdoctor.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~philcooper1 taken from his Rugdoctor.com customer service problem that occurred on November 8th, 2017.
Rugdoctor.com
1.00 of 5 stars | 5 reviews
~philcooper1's Rugdoctor.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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