Rugs-Direct.com: Contrary to previous posts I was well pleased w...
A Rugs-Direct.com customer review by GetHuman user ~Mr MCPO from November 19th, 2017
Background on ~Mr MCPO's case
GetHuman: ~Mr MCPO - can you tell our other Rugs-Direct.com customers when your case took place?
~Mr MCPO: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Rugs-Direct.com, and if so, how?
GetHuman: And which of these common Rugs-Direct.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr MCPO a list of common Rugs-Direct.com problems)
~Mr MCPO: "Cancel order" was why I was trying to call.
~Mr MCPO's review of Rugs-Direct.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rugs-Direct.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr MCPO: Contrary to previous posts I was well pleased with the Customer Service response as well as the product that was ordered. Processing time was minimal and delivery stages were noted at each arrival and departure time and date along the route until delivered which was actually a day early and sooner than previously thought. The rug and pad were well packaged for protection. The rug is a quality rug and much less money than other suppliers. The pad is also quality and was packed individually in a box but shipped and delivered at the same time as the rug. I have no complaints with this company.
GetHuman: Let's quantify your experience contacting Rugs-Direct.com. On a scale of 1 to 5, how easy is it go get help on a Rugs-Direct.com problem?
~Mr MCPO: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr MCPO: I'd give them a three out of five on communication.
GetHuman: And what about Rugs-Direct.com's ability to quickly and effectively address your problem?
~Mr MCPO: For that I would say one out of five.
GetHuman: And finally- any advice for other Rugs-Direct.com customers?
~Mr MCPO: Call them early in the day or late. Don't forget any personal or account information you might need for Rugs-Direct.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr MCPO taken from his Rugs-Direct.com customer service problem that occurred on November 12th, 2017.