Rugs-Direct.com: Horrible service! I placed an order weeks ago...

A Rugs-Direct.com customer review by GetHuman user ~Bad Expirience from November 25th, 2017

Background on ~Bad Expirience's case

GetHuman: ~Bad Expirience - can you tell our other Rugs-Direct.com customers when your case took place?
~Bad Expirience: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Rugs-Direct.com, and if so, how?
~Bad Expirience: I used the 888-464-1447 number I found for on the GetHuman Rugs-Direct.com customer phone number page I was on: Rugs-Direct.com Customer Service Phone Number
GetHuman: And which of these common Rugs-Direct.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Bad Expirience a list of common Rugs-Direct.com problems)
~Bad Expirience: "Overcharge/Strange charge" was why I was trying to call.

~Bad Expirience's review of Rugs-Direct.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Rugs-Direct.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bad Expirience: Horrible service! I placed an order weeks ago,first confirmation email said will ship on Nov **st., nothing! Called, emailed, they keep saying next week... next week, still nothing! They don't send updates or anything! Waiting time on the phone to request information *** minutes.**Please do yourself a favor and order from a reputable website * retailer, that actually communicates and will send the product(s) you ordered.
GetHuman: Let's quantify your experience contacting Rugs-Direct.com. On a scale of 1 to 5, how easy is it go get help on a Rugs-Direct.com problem?
~Bad Expirience: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bad Expirience: I'd give them a one out of five on communication.
GetHuman: And what about Rugs-Direct.com's ability to quickly and effectively address your problem?
~Bad Expirience: For that I would say one out of five.
GetHuman: And finally- any advice for other Rugs-Direct.com customers?
~Bad Expirience: Call them early in the day or late. Don't forget any personal or account information you might need for Rugs-Direct.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bad Expirience taken from his Rugs-Direct.com customer service problem that occurred on November 18th, 2017.

Rugs-Direct.com

1.00 of 5 stars | 7 reviews

~Bad Expirience's Rugs-Direct.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Rugs-Direct.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Rugs-Direct.com in any way.

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