Rumpke: Absolute worst customer service I have ever dea...

A Rumpke customer review by GetHuman user ~smarterthantheyare from November 25th, 2017

Background on ~smarterthantheyare's case

GetHuman: ~smarterthantheyare - can you tell our other Rumpke customers when your case took place?
~smarterthantheyare: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Rumpke, and if so, how?
~smarterthantheyare: I used the 513-851-0122 number I found for on the GetHuman Rumpke customer phone number page I was on: Rumpke Customer Service Phone Number
GetHuman: And which of these common Rumpke customer issues best describes the reason you wanted to talk to them?
(Shows ~smarterthantheyare a list of common Rumpke problems)
~smarterthantheyare: "Cancel service" was why I was trying to call.

~smarterthantheyare's review of Rumpke customer service

GetHuman: So how would you sum up your experience for GetHuman's Rumpke customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~smarterthantheyare: Absolute worst customer service I have ever dealt with. Rude and told me I wasn't making any sense when I was trying to explan the problem.
GetHuman: Let's quantify your experience contacting Rumpke. On a scale of 1 to 5, how easy is it go get help on a Rumpke problem?
~smarterthantheyare: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~smarterthantheyare: I'd give them a four out of five on communication.
GetHuman: And what about Rumpke's ability to quickly and effectively address your problem?
~smarterthantheyare: For that I would say five out of five.
GetHuman: And finally- any advice for other Rumpke customers?
~smarterthantheyare: Call them early in the day or late. Don't forget any personal or account information you might need for Rumpke to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~smarterthantheyare taken from his Rumpke customer service problem that occurred on November 15th, 2017.


3.75 of 5 stars | 24 reviews

~smarterthantheyare's Rumpke Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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