Rumpke: the recording said to wait until office hours a...

A Rumpke customer review by GetHuman user GetHuman-434575 from November 27th, 2017

Background on GetHuman-434575's case

GetHuman: GetHuman-434575 - can you tell our other Rumpke customers when your case took place?
GetHuman-434575: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Rumpke, and if so, how?
GetHuman-434575: I used the 513-851-0122 number I found for on the GetHuman Rumpke customer phone number page I was on: Rumpke Customer Service Phone Number
GetHuman: And which of these common Rumpke customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-434575 a list of common Rumpke problems)
GetHuman-434575: "Setup service" was why I was trying to call.

GetHuman-434575's review of Rumpke customer service

GetHuman: So how would you sum up your experience for GetHuman's Rumpke customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-434575: the recording said to wait until office hours and it was *:**am and it is *:** and still no return call
GetHuman: Let's quantify your experience contacting Rumpke. On a scale of 1 to 5, how easy is it go get help on a Rumpke problem?
GetHuman-434575: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-434575: I'd give them a five out of five on communication.
GetHuman: And what about Rumpke's ability to quickly and effectively address your problem?
GetHuman-434575: For that I would say two out of five.
GetHuman: And finally- any advice for other Rumpke customers?
GetHuman-434575: Call them early in the day or late. Don't forget any personal or account information you might need for Rumpke to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-434575 taken from his Rumpke customer service problem that occurred on November 23rd, 2017.


3.75 of 5 stars | 24 reviews

GetHuman-434575's Rumpke Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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