RushCard: Advertised that if I have my tax returnsdirecte...
A RushCard customer review by GetHuman user GetHuman-psheila from December 7th, 2017
Background on GetHuman-psheila's case
GetHuman: GetHuman-psheila - can you tell our other RushCard customers when your case took place?
GetHuman-psheila: Sure. It was morning, on December 3rd.
GetHuman: Did you reach out to RushCard, and if so, how?
GetHuman: And which of these common RushCard customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-psheila a list of common RushCard problems)
GetHuman-psheila: "Update Account Information" was why I was trying to contact.
GetHuman-psheila's review of RushCard customer service
GetHuman: So how would you sum up your experience for GetHuman's RushCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-psheila: Advertised that if I have my tax returnsdirected on my card that I would get extra money for it. Have not received the extra money.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-psheila: My income tax return was posted on Feb **th for $***.** was told that if I had my taxes direct deposit on the card I would receive extra money for doing so. Have not received this money. Hope you all are not doing false advertising.
GetHuman: Let's quantify your experience contacting RushCard. On a scale of 1 to 5, how easy is it go get help on a RushCard problem?
GetHuman-psheila: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-psheila: I'd give them a five out of five on communication.
GetHuman: And what about RushCard's ability to quickly and effectively address your problem?
GetHuman-psheila: For that I would say five out of five.
GetHuman: And finally- any advice for other RushCard customers?
GetHuman-psheila: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for RushCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-psheila taken from his RushCard customer service problem that occurred on December 3rd, 2017.