Ryanair: The person was not able to answer a simple ques...
A Ryanair customer review by GetHuman user GetHuman-16897 from November 26th, 2017
Background on GetHuman-16897's case
GetHuman: GetHuman-16897 - can you tell our other Ryanair customers when your case took place?
GetHuman-16897: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Ryanair, and if so, how?
GetHuman: And which of these common Ryanair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16897 a list of common Ryanair problems)
GetHuman-16897: "Make a booking" was why I was trying to call.
GetHuman-16897's review of Ryanair customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryanair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16897: The person was not able to answer a simple question in a comprehensible manner and then abruptly hung up when I stated that I did not understand.
GetHuman: Let's quantify your experience contacting Ryanair. On a scale of 1 to 5, how easy is it go get help on a Ryanair problem?
GetHuman-16897: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16897: I'd give them a two out of five on communication.
GetHuman: And what about Ryanair's ability to quickly and effectively address your problem?
GetHuman-16897: For that I would say one out of five.
GetHuman: And finally- any advice for other Ryanair customers?
GetHuman-16897: Call them early in the day or late. Don't forget any personal or account information you might need for Ryanair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16897 taken from his Ryanair customer service problem that occurred on November 20th, 2017.