Ryanair: left holding in queue for ** mins,,still don't...
A Ryanair customer review by GetHuman user ~Andy Cattell from November 26th, 2017
Background on ~Andy Cattell's case
GetHuman: ~Andy Cattell - can you tell our other Ryanair customers when your case took place?
~Andy Cattell: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to Ryanair, and if so, how?
GetHuman: And which of these common Ryanair customer issues best describes the reason you wanted to talk to them?
(Shows ~Andy Cattell a list of common Ryanair problems)
~Andy Cattell: "Frequent flyer program" was why I was trying to call.
~Andy Cattell's review of Ryanair customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryanair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andy Cattell: left holding in queue for ** mins,,still don't have a confirmation of a booking,even tho my Bank this morning showed me they Autherised my payment,,now to late to book a particular Hotel in Murcia,will have to try and find a new one
GetHuman: Let's quantify your experience contacting Ryanair. On a scale of 1 to 5, how easy is it go get help on a Ryanair problem?
~Andy Cattell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andy Cattell: I'd give them a five out of five on communication.
GetHuman: And what about Ryanair's ability to quickly and effectively address your problem?
~Andy Cattell: For that I would say five out of five.
GetHuman: And finally- any advice for other Ryanair customers?
~Andy Cattell: Call them early in the day or late. Don't forget any personal or account information you might need for Ryanair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andy Cattell taken from his Ryanair customer service problem that occurred on November 24th, 2017.