Ryanair: very nice young man, who helped me immediately...
A Ryanair customer review by GetHuman user ~Bieke from November 27th, 2017
Background on ~Bieke's case
GetHuman: ~Bieke - can you tell our other Ryanair customers when your case took place?
~Bieke: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Ryanair, and if so, how?
GetHuman: And which of these common Ryanair customer issues best describes the reason you wanted to talk to them?
(Shows ~Bieke a list of common Ryanair problems)
~Bieke: "Change Flight" was why I was trying to call.
~Bieke's review of Ryanair customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryanair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bieke: very nice young man, who helped me immediately and changed my booking without an extra charge. If Ryanair would make it easier to find this number, maybe people would be more appreciative of their customer service.
GetHuman: Let's quantify your experience contacting Ryanair. On a scale of 1 to 5, how easy is it go get help on a Ryanair problem?
~Bieke: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bieke: I'd give them a one out of five on communication.
GetHuman: And what about Ryanair's ability to quickly and effectively address your problem?
~Bieke: For that I would say two out of five.
GetHuman: And finally- any advice for other Ryanair customers?
~Bieke: Call them early in the day or late. Don't forget any personal or account information you might need for Ryanair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bieke taken from his Ryanair customer service problem that occurred on November 20th, 2017.