STC: Calling customer representative is a very hard...

A STC customer review by GetHuman user GetHuman-156533 from November 19th, 2017

Background on GetHuman-156533's case

GetHuman: GetHuman-156533 - can you tell our other STC customers when your case took place?
GetHuman-156533: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to STC, and if so, how?
GetHuman-156533: I used the 902 number I found for on the GetHuman STC customer phone number page I was on: STC Customer Service Phone Number
GetHuman: And which of these common STC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-156533 a list of common STC problems)
GetHuman-156533: "Technical support" was why I was trying to call.

GetHuman-156533's review of STC customer service

GetHuman: So how would you sum up your experience for GetHuman's STC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-156533: Calling customer representative is a very hard times, you have to wait for a long time on the phone. In the ***, there is no option to direct call to the representative...
GetHuman: Let's quantify your experience contacting STC. On a scale of 1 to 5, how easy is it go get help on a STC problem?
GetHuman-156533: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-156533: I'd give them a four out of five on communication.
GetHuman: And what about STC's ability to quickly and effectively address your problem?
GetHuman-156533: For that I would say five out of five.
GetHuman: And finally- any advice for other STC customers?
GetHuman-156533: Call them early in the day or late. Don't forget any personal or account information you might need for STC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-156533 taken from his STC customer service problem that occurred on November 13th, 2017.

STC

2.88 of 5 stars | 62 reviews

GetHuman-156533's STC Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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