STC: Electronic service is very excellent. we have p...

A STC customer review by GetHuman user ~Abdullatif from November 23rd, 2017

Background on ~Abdullatif's case

GetHuman: ~Abdullatif - can you tell our other STC customers when your case took place?
~Abdullatif: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to STC, and if so, how?
~Abdullatif: I used the 902 number I found for on the GetHuman STC customer phone number page I was on: STC Customer Service Phone Number
GetHuman: And which of these common STC customer issues best describes the reason you wanted to talk to them?
(Shows ~Abdullatif a list of common STC problems)
~Abdullatif: "Service problem" was why I was trying to call.

~Abdullatif's review of STC customer service

GetHuman: So how would you sum up your experience for GetHuman's STC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Abdullatif: Electronic service is very excellent. we have problem to talk to the customer reprenstive there is no option showing to connect to cutomer officer to explaine our problem. *** need to put more option to discuss with the phone officer or other electronic option to deactivate the service
GetHuman: Let's quantify your experience contacting STC. On a scale of 1 to 5, how easy is it go get help on a STC problem?
~Abdullatif: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Abdullatif: I'd give them a two out of five on communication.
GetHuman: And what about STC's ability to quickly and effectively address your problem?
~Abdullatif: For that I would say five out of five.
GetHuman: And finally- any advice for other STC customers?
~Abdullatif: Call them early in the day or late. Don't forget any personal or account information you might need for STC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Abdullatif taken from his STC customer service problem that occurred on November 16th, 2017.

STC

2.88 of 5 stars | 62 reviews

~Abdullatif's STC Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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