STC: I'VE TRIED TO CONTACT CUSTOMER SERVICE REPRESEN...

A STC customer review by GetHuman user ~aiman from November 19th, 2017

Background on ~aiman's case

GetHuman: ~aiman - can you tell our other STC customers when your case took place?
~aiman: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to STC, and if so, how?
~aiman: I used the 902 number I found for on the GetHuman STC customer phone number page I was on: STC Customer Service Phone Number
GetHuman: And which of these common STC customer issues best describes the reason you wanted to talk to them?
(Shows ~aiman a list of common STC problems)
~aiman: "Cancel service" was why I was trying to call.

~aiman's review of STC customer service

GetHuman: So how would you sum up your experience for GetHuman's STC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aiman: I'VE TRIED TO CONTACT CUSTOMER SERVICE REPRESENTATIVE TO EXTEND MY COMPLAINT BUT IT GAVE ME HARD TIMES TO WAIT LONG LONG TIME AND IN THE END NOTHING WAS HAPPENED. THIS KIND OF SERVICE IS NOT ACCEPTABLE AT ALL. THANKS MOBILY NETWORK FOR COMING ON THE SCENE.
GetHuman: Let's quantify your experience contacting STC. On a scale of 1 to 5, how easy is it go get help on a STC problem?
~aiman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aiman: I'd give them a five out of five on communication.
GetHuman: And what about STC's ability to quickly and effectively address your problem?
~aiman: For that I would say five out of five.
GetHuman: And finally- any advice for other STC customers?
~aiman: Call them early in the day or late. Don't forget any personal or account information you might need for STC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aiman taken from his STC customer service problem that occurred on November 12th, 2017.

STC

2.88 of 5 stars | 62 reviews

~aiman's STC Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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