No one ever picks the phone at STC and they cha...
A STC customer review by GetHuman user GetHuman-110458 from November 15th, 2017
Background on GetHuman-110458's case
GetHuman: GetHuman-110458 - can you tell our other STC customers when your case took place?
GetHuman-110458: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to STC, and if so, how?
GetHuman: And which of these common STC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-110458 a list of common STC problems)
GetHuman-110458: "Change plan" was why I was trying to call.
GetHuman-110458's review of STC customer service
GetHuman: So how would you sum up your experience for GetHuman's STC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-110458: No one ever picks the phone at STC and they charge whatever they want and when ever they want for their servcies with no option for customers to file a complaint
GetHuman: Let's quantify your experience contacting STC. On a scale of 1 to 5, how easy is it go get help on a STC problem?
GetHuman-110458: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-110458: I'd give them a five out of five on communication.
GetHuman: And what about STC's ability to quickly and effectively address your problem?
GetHuman-110458: For that I would say five out of five.
GetHuman: And finally- any advice for other STC customers?
GetHuman-110458: Call them early in the day or late. Don't forget any personal or account information you might need for STC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-110458 taken from his STC customer service problem that occurred on November 13th, 2017.