STC: i have only one problem with them, they start c...
A STC customer review by GetHuman user ~kooo@yahoo.com from November 17th, 2017
Background on ~kooo@yahoo.com's case
GetHuman: ~kooo@yahoo.com - can you tell our other STC customers when your case took place?
~kooo@yahoo.com: Yup. It was late at night, on November 7th.
GetHuman: Did you reach out to STC, and if so, how?
GetHuman: And which of these common STC customer issues best describes the reason you wanted to talk to them?
(Shows ~kooo@yahoo.com a list of common STC problems)
~kooo@yahoo.com: "Cancel service" was why I was trying to call.
~kooo@yahoo.com's review of STC customer service
GetHuman: So how would you sum up your experience for GetHuman's STC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kooo@yahoo.com: i have only one problem with them, they start charging you even before they hook you up with the service you see you need a week to receive the service yet you pay them for that week even thou u don't have the service yet horrible
GetHuman: Let's quantify your experience contacting STC. On a scale of 1 to 5, how easy is it go get help on a STC problem?
~kooo@yahoo.com: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kooo@yahoo.com: I'd give them a five out of five on communication.
GetHuman: And what about STC's ability to quickly and effectively address your problem?
~kooo@yahoo.com: For that I would say four out of five.
GetHuman: And finally- any advice for other STC customers?
~kooo@yahoo.com: Call them early in the day or late. Don't forget any personal or account information you might need for STC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kooo@yahoo.com taken from his STC customer service problem that occurred on November 7th, 2017.