STC: no one to attend the call, the promo on ** mins...
A STC customer review by GetHuman user ~exia from November 15th, 2017
Background on ~exia's case
GetHuman: ~exia - can you tell our other STC customers when your case took place?
~exia: Yes I can. It was evening, on November 9th.
GetHuman: Did you reach out to STC, and if so, how?
GetHuman: And which of these common STC customer issues best describes the reason you wanted to talk to them?
(Shows ~exia a list of common STC problems)
~exia: "Overcharge/Strange charge" was why I was trying to call.
~exia's review of STC customer service
GetHuman: So how would you sum up your experience for GetHuman's STC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~exia: no one to attend the call, the promo on ** mins ** SR not working, just stealing our money in this way!!! worst service!!! *x now in my case....
GetHuman: Let's quantify your experience contacting STC. On a scale of 1 to 5, how easy is it go get help on a STC problem?
~exia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~exia: I'd give them a two out of five on communication.
GetHuman: And what about STC's ability to quickly and effectively address your problem?
~exia: For that I would say three out of five.
GetHuman: And finally- any advice for other STC customers?
~exia: Call them early in the day or late. Don't forget any personal or account information you might need for STC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~exia taken from his STC customer service problem that occurred on November 9th, 2017.