STOPzilla: Mary, I do apologize that you had such a hard t...
A STOPzilla customer review by GetHuman user ~dporter from November 24th, 2017
Background on ~dporter's case
GetHuman: ~dporter - can you tell our other STOPzilla customers when your case took place?
~dporter: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to STOPzilla, and if so, how?
GetHuman: And which of these common STOPzilla customer issues best describes the reason you wanted to talk to them?
(Shows ~dporter a list of common STOPzilla problems)
~dporter: "Overcharge/Strange charge" was why I was trying to call.
~dporter's review of STOPzilla customer service
GetHuman: So how would you sum up your experience for GetHuman's STOPzilla customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dporter: Mary, I do apologize that you had such a hard time getting through to us in ****. I can assure you that this is not our companies practice. Our customers are our number * priority. We have changed a lot of things here at STOPzilla and would like to accommodate you for this mishap. If you can contact us directly toll free at *.***.***.**** we will give you the newer updated version of STOPzilla with product tech support for * full year for free. Please ask to speak to Shae ext *** so I can personally apologies to you and I will have you all squared away in no time.
GetHuman: Let's quantify your experience contacting STOPzilla. On a scale of 1 to 5, how easy is it go get help on a STOPzilla problem?
~dporter: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dporter: I'd give them a five out of five on communication.
GetHuman: And what about STOPzilla's ability to quickly and effectively address your problem?
~dporter: For that I would say five out of five.
GetHuman: And finally- any advice for other STOPzilla customers?
~dporter: Call them early in the day or late. Don't forget any personal or account information you might need for STOPzilla to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dporter taken from his STOPzilla customer service problem that occurred on November 16th, 2017.